FAQ

This is our FAQ Section where you can find out more info about our company and staff.  Check back often for new material.

Table of Contents

1. How do I get support?

2. Where can I find information about services we provide?

3. Why are your prices so low?

4. Who is TCS Total Computer Solutions?

5. What is best way to contact us?

6. When can you come to our site?

7. Do you provide support for home user?

How do I get support?

There are several ways that you can get help from TCS.  You can send us an email to support@tcshouston.net.  You can go to the support tab and fill out a customer support request form.  You can also contact our emergency support line at 713-298-1116 (CELL). 

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Where can I find information about services we provide?

TCS provides a wide variety of services including Desktop Support, Network Management, Virus repair/removal, Server Management, Web Design, and custom programming.  To find out more, click about us in the menu, and then go to services.

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Why are your prices so low?

Our prices are low because we just do not have the overhead of the larger companies.  We are a small, primarily contract operation.  No overhead, lower costs for our customers.  So if you want to see the "80 Million Dollar" building before you think we can help you, you will not find it with us.

Here's a funny story I heard about prices.  A company, we will call them ACME, got bids for new website.  Although It was a fairly complicated web site, a small local consulting company said that they could do it for $37,000.  ACME had other bids, all in the $200,000 to $1,200,000 range.  ACME went with a big consulting company at $1,200,000. 

The small consulting company called and asked why they didn't get the contract?  The answer: since their bid was so low, there must have been something wrong with their ability to do the job. 

The moral to the story....  A year and half later, the website is still not up, it is over budget, and ACME went out of business.

Just because we are small, we still get the job done, and I think we do it better.

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Who is TCS Total Computer Solutions?

TCS Total Computer Solutions is a small consulting company here to help the smaller companies and home users.  We provide a full range of services from programming, to customer support.

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What is the best way to contact us?

You can contact us via email, mail, filling out a form, or you can call us.  If it's not urgent the best way is to fill out a form or send us an email.  If it's an emergency then call our emergency number at 713-298-1116 (CELL).

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When can you come to our site or home?

Our technicians are available to help 24 hours a day, 7 days a week, 365 days a year.

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Do you provide support for home users?

We certainly do!  Home users is one of our specialites!  So if you are having a problem at home, give us a call.

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